Feedback from Our Customers

Quick, helpful, and attentive.

Ben 2018-06-27

Source: Email support feedback

ALWAYS A PLEASURE TO DO BUSINESS WITH THANK YOU.

Derek 2019-02-03

Source: Email support feedback

Great people to deal with ...and get advise .....highly recommends these people

Davide 2019-02-04

Source: Email support feedback

Orders were combined and shipped quickly. Cheers!

Josh 2019-02-04

Source: Email support feedback

Prompt and thorough. can't ask for better.

Samuel 2019-02-04

Source: Email support feedback

Pretty good, Zach is a very nice person & usually takes a moment to touch base with you about issues &/or questions. I've picked up several things from TNA & am very happy with most prices & excellent quality gear they stock. Nice people, great prices, local, how ya gonna go wrong? & the description section of most products is hilarious.

Joseph 2019-02-12

Source: Email support feedback

Speedy response as per usual

Jerrett 2019-02-12

Source: Email support feedback

TNA has given me some of the best service in the industry. I highly recommend them

Thomas 2019-02-13

Source: Email support feedback

Combines shipping price after shipping. Thanks guys.

Michal 2019-02-14

Source: Email support feedback

Solid and fast response

Glenn 2019-02-14

Source: Email support feedback

Thanks for the quick reply.

James 2019-02-19

Source: Email support feedback

Asked for an extra sticker, got two. 10/10 service, fast shipping. All in all a great experience.

Bryan 2019-02-22

Source: Email support feedback

Appreciate u fixing that order for me. It was fast and efficient. Loving the ms4 . Will be buying the raptor lt charging handle shortly. Thank you

Stephen 2019-02-25

Source: Email support feedback

4th order , great company

Greg 2019-02-25

Source: Email support feedback

Quick response. Above and beyond expectations when helping with shipping (letter mail).

Ayrton 2019-02-28

Source: Email support feedback

Quick to respond with great service! Thank you

David 2019-03-01

Source: Email support feedback

I like clear, concise answers.

Nick 2019-03-02

Source: Email support feedback

Awesome

Shawn 2019-03-03

Source: Email support feedback

You guys rock! Thanks for the excellent products, service and prices.

Dan 2019-03-04

Source: Email support feedback

Almost wanted to click on Boo-urns just because of the awesome reference.

Wallace 2019-03-04

Source: Email support feedback

Quite late, but they have not forgotten to me. Very thankful

Miguel 2019-03-05

Source: Email support feedback

Received a response very quickly, very informative and helpful.

Maverick 2019-03-05

Source: Email support feedback

Great service, thanks guys

Christopher 2019-01-31

Source: Email support feedback

Thanks for the quick reply!

Jason 2019-03-07

Source: Email support feedback

Thanks guys, killer service!

Dylan 2019-01-31

Source: Email support feedback

Again and again a great service...

Joe 2019-01-16

Source: Email support feedback

Great company, good product and fair prices

Austin 2018-11-29

Source: Email support feedback

You guys kick ass

Colin 2018-11-30

Source: Email support feedback

Always very pleased with the customer service at True North Arms. Very friendly, respectful, and curious.

Riven 2018-11-30

Source: Email support feedback

Thanks for the info.

Collin 2018-12-02

Source: Email support feedback

stellar salesman and store, one thing is, I would love to receive your flyers when they come out.

Derek 2018-12-02

Source: Email support feedback

I've only had amazing service at True North Arms!

Paul 2018-12-03

Source: Email support feedback

Always good to deal with

Bryon 2018-12-03

Source: Email support feedback

TNA has been awesome! Love you guys.

Cameron 2018-12-11

Source: Email support feedback

Great service and great products!

Shawn 2018-12-11

Source: Email support feedback

Always a big help:)

Mike 2018-12-18

Source: Email support feedback

Prompt response great costumer service, I'm a returning costumer this guys don't disappoint!! Thanks TNA

Rubel 2018-12-18

Source: Email support feedback

Excellent customer service

Juno 2018-12-18

Source: Email support feedback

Parcel was received. Thanks for your prompt response.

William 2019-12-30

Source: Email support feedback

Thank you so much Zach! Happy new year

Haiquan 2019-12-30

Source: Email support feedback

Fastest response times and genuinely nice people.

Simeon 2019-12-30

Source: Email support feedback

Great service! Easy to deal with! Very happy customer!

Guy 2019-01-08

Source: Email support feedback

Always check here first for all my AR parts

Zack 2019-01-11

Source: Email support feedback

Thanks for the great service and communication!

Cameron 2019-01-12

Source: Email support feedback

Great company to purchase from and the employees go above and beyond any other online store I have purchased from. Without the face to face transactions like a regular store you loose the personal aspect of the business but True North Arms you still feel the personal aspect when you contact the employees. I will be a life long purchaser guaranteed and have send a fare many people to their site.

Derek 2019-01-14

Source: Email support feedback

Thanks for the feedback! Appreciate the reply

Dylan 2019-01-14

Source: Email support feedback

Always going above and beyond to make things right!

Terry 2019-01-15

Source: Email support feedback

Incredibly quick response time.

Greg 2019-01-30

Source: Email support feedback

Quick, personalized response, on a Sunday, no less! I appreciate that.

Matthew 2019-05-12

Source: Email support feedback

Response which is all I needed. Look forward to buying from this company again in the future

Chris 2019-03-07

Source: Email support feedback

Great service

Robert 2019-03-08

Source: Email support feedback

I dealt several times with TNA and customer service is always above and beyond my expectations!

Andre 2019-04-20

Source: Email support feedback

Probably the best online service I've had anywhere.

Adrian 2019-04-21

Source: Email support feedback

No other shops like it PERIOD. All the staff are all 10 plus

Andre 2019-04-21

Source: Email support feedback

Awesome customer service!!! I will definitely deal with this company again

Mike 2019-04-24

Source: Email support feedback

Was very helpful and replied quickly

Glen 2019-04-24

Source: Email support feedback

Love the support - and personal responses from the TNA team - Keep it up! (Maybe speed them up a bit more tho'

Simeon 2019-04-26

Source: Email support feedback

never dissapointed, and always taken care of with anything I might ask or enquire about, very good company to deal with, and do not seem like they are trying to rip customer off, the pricing and shipping is very very fair compared to the rest of the companys out there in this field, thanks again, will be buying the rest of the parts i need from you guys as well now

Matt 2019-04-28

Source: Email support feedback

Prompt service great communication awsome company thank you

Tim 2019-04-29

Source: Email support feedback

Thanks for the quick update!

Stefan 2019-04-29

Source: Email support feedback

Have only used True North Arms 3 times, but have had excellent service and quick delivery's. 1 part not in stock that I had ordered and they quickly got in touch with me and let me know. Will be dealing with them again.

Realcanadian72 2019-04-29

Source: Email support feedback

10 out of 10

Jason 2019-04-30

Source: Email support feedback

Speedy responces and shipping means i will absolutely order from you guys again

Bjorn 2019-04-30

Source: Email support feedback

TNA has, without a doubt, the best customer service anyone could ask for.

Allen 2019-05-01

Source: Email support feedback

Thank you for getting back to me, most appreciated. The lack of ability to teardown the rifle (especially in 22lr being it's such a dirty round to shoot) is a little off putting but the standalone upper is still interesting & it gives me a reason to get the Mrs some more trigger time also without breaking the bank on case after case of 5.56.......decisions, decisions eh?....

Joseph 2019-05-01

Source: Email support feedback

Your level of support, just got you a life long customer. Its the first time I had issues with a rifle and parts. Your replies were prompt and the tone "was willing to help". Thank you,

Robbie 2019-05-01

Source: Email support feedback

Excellent! Very prompt response. Even after business hours!

Brad 2019-05-03

Source: Email support feedback

Perfect!

Adam 2019-05-06

Source: Email support feedback

Always prompt replies and great sevice from you guys at TNA

S 2019-05-07

Source: Email support feedback

Some of the best customer service I have dealt with in this business. I'll definitely be back.

Chris 2019-05-08

Source: Email support feedback

Very accommodating and of course Always great service. Products are pretty awesome too.

TJ 2019-05-12

Source: Email support feedback

Quick, succinct

Steve 2019-05-12

Source: Email support feedback

Amazing service. Helpful and fast, couldn't ask for more. Keep up the good work.

Simon 2019-04-15

Source: Email support feedback

Quick response and everything easily taken care of. Excellent service!

Josh 2019-03-08

Source: Email support feedback

Service was outstanding

Damian 2019-04-11

Source: Email support feedback

Had a little problem and they got it worked out quickly and easily. great service

Roger 2019-04-09

Source: Email support feedback

You helped a lot and were very accommodating to the mistaken shipment of the MFT stock sent to me. Thank you TNA staff

Godfrey 2019-03-09

Source: Email support feedback

Thank you for taking my email seriously regardless of the typos!

Christopher 2019-03-11

Source: Email support feedback

Despite getting to wrong item which I'm sure was an honest mistake these guys were very easy to deal with and it was seamless and easy to get things sorted around, I will be doing business again in the future

Andrew 2019-03-11

Source: Email support feedback

Polite and very quick to sort out the issue.

Kyle 2019-03-12

Source: Email support feedback

Always great service from TNA!

S 2019-03-12

Source: Email support feedback

Awesome!

Drew 2019-03-14

Source: Email support feedback

Stanley aways follows through , answers all concerns very fast & professional

Matt 2019-03-18

Source: Email support feedback

Always thorough customer service.

Zach 2019-03-19

Source: Email support feedback

Excellent people over there!

Denis 2019-03-20

Source: Email support feedback

Love these guys!! Bought many items for my builds and these guys are always helpful and run a class 1 buisness which keeps me coming back. Always keep me updated through email with new items aswell which always keeps my wallet empty

William 2019-03-24

Source: Email support feedback

Response was fast. Greatly appreciated.

2019-03-24

Source: Email support feedback

Keep up the fantastic service guys!!!!!

Shawn 2019-03-27

Source: Email support feedback

Quick response, thanks

Cory 2019-04-01

Source: Email support feedback

Top quality service, quick reply to any issues. Very happy customer.

Colby 2019-04-03

Source: Email support feedback

I've never had a bad interaction with the great team from TNA. I highly recommend them to anyone looking for hardware and advice.

Christian 2019-04-03

Source: Email support feedback

The service from True North Arms has been first rate since I first found out about them. The fact that they are Canadian (and from Ontario as well) makes it even easier for me. For example; thought I would save some money by purchasing some product from The Sportsmans Guide in America and went through the whole ordering procedure to the end to discover that optics and sights will not ship to Canada, and shipping on one item was more than twice the value of the item. ( in American funds). Brutal

Daryl 2019-04-05

Source: Email support feedback

Exceeded my expectations :)

2019-04-05

Source: Email support feedback

True North Arms is a well-run company. Although it is mail order, they encompass many old-style attributes that remind you of an old-school business. They are always a pleasure to deal with.

Jason 2019-04-07

Source: Email support feedback

I asked a weird or out there question about two items that had no business being used together and I was surprised when these good people went above and beyond by not only finding out but taking a picture showing that they will not work together but also offered a solution.

Chris 2019-04-08

Source: Email support feedback

Some of the best service in the industry

Thomas 2019-04-08

Source: Email support feedback

Very good!

Charles 2019-04-08

Source: Email support feedback

I understand how much time went in to this so I cool with the wait. Can't wait to hit the range

Adam 2019-04-11

Source: Email support feedback

Other businesses could learn from TNA

Collin 2018-11-25

Source: Email support feedback

thanks guys very much appreciate your support to cure my blunder !

Matt 2018-11-26

Source: Email support feedback

All the deals we've done have been a GREAT cust. Experience. Like the cheapo shipping, the swag, and hand written notes. Communication is above par. And I even enjoy most of your humor other than the political stuff, and that's darn hard to stay away from these days.

Collin 2018-11-19

Source: Email support feedback

No Fuss, just sorted :)

T 2018-08-04

Source: Email support feedback

Look forward to developing a relationship!

Thomas 2018-08-05

Source: Email support feedback

Yippy

Leo 2018-08-07

Source: Email support feedback

Super fast service & shipping

Roy 2018-08-08

Source: Email support feedback

Zach very helpful with my questions via email. Responsed in a timely manor as well provided links within email to view the items that he recommended. Great customer service, appreciated.

Gary 2018-08-08

Source: Email support feedback

Awesome to deal with!

Sean 2018-08-09

Source: Email support feedback

Fast reply and answered all questions/concerns. Thank you!

Aron 2018-08-13

Source: Email support feedback

Zach, Stanley and the rest of the gang at TNA are fantastic. I really appreciate the excellent service and the products they provide. Thank you.

George 2018-08-14

Source: Email support feedback

On top of their game

Justin 2018-08-14

Source: Email support feedback

Great feedback 10/10

2018-08-14

Source: Email support feedback

Great to receive the respond from Zach a real person instead of a nameless robot..

Charlie 2018-08-15

Source: Email support feedback

Thanks for the quick response just geating ansy lol Thanks Guy

Guy 2018-08-16

Source: Email support feedback

there should be a 4th choice above to read as "super great"!!!

Joey 2018-08-20

Source: Email support feedback

Excellent!

Gaetan 2018-08-20

Source: Email support feedback

Thanks

Roger 2018-08-21

Source: Email support feedback

Always fast

John 2018-08-21

Source: Email support feedback

Customer service is perfect!! Highly recommend this site for purchase and support

Robert 2018-08-22

Source: Email support feedback

Top notch, first rate service. Happy to be a repeat customer.

Mike 2018-08-23

Source: Email support feedback

Excellent service, prices, and super fast responses. Finally a company that still understands what customer service is.

Chris 2018-08-26

Source: Email support feedback

Great customer service as always with TNA. Keep up the good work! Thanks

Evan 2018-08-28

Source: Email support feedback

Every interaction with TNA is top notch!

Paul 2018-08-29

Source: Email support feedback

I can honestly say, service at true north arms is among the best in Canada.

Joshua 2018-08-03

Source: Email support feedback

TNA always answers very quickly and thoroughly. A+

Brandon 2018-08-03

Source: Email support feedback

Outstanding! Wish I found you guys sooner.

Christopher 2018-07-26

Source: Email support feedback

First dealing, courteous, knowledgable and efficient. Looking forward to seeing the packaging and product.

Jeff 2018-07-24

Source: Email support feedback

Always great service from anyone I have dealt with at TNA!

Adam 2018-06-29

Source: Email support feedback

The customer service from True North Arms is top tier. They're really great.

Jonathon 2018-06-30

Source: Email support feedback

Very quick response thanks

Justin 2018-06-30

Source: Email support feedback

Highly appreciate it

Pavel 2018-07-01

Source: Email support feedback

I only deal with the best

Richard 2018-07-02

Source: Email support feedback

Fast and very helpful

Jason 2018-07-03

Source: Email support feedback

Thanx.will do more business

Greg 2018-07-04

Source: Email support feedback

I was confused about shipping address and billing address. I wrote and they took care of it. I am very grateful!

Yves 2018-07-04

Source: Email support feedback

Best customer service out there!

Marc-Antoine 2018-07-04

Source: Email support feedback

great customer service, my new favorite shop to get all my AR15 needs

Herbert 2018-07-05

Source: Email support feedback

Very quick responses.

Josh 2018-11-20

Source: Email support feedback

A-ok

Leo 2018-07-12

Source: Email support feedback

Faster than light. Very helpful.

Jeremy 2018-07-13

Source: Email support feedback

The guys from True North Arns are always helpful!

Michael 2018-07-14

Source: Email support feedback

Always great to deal with

Martin 2018-07-14

Source: Email support feedback

Amazing company, great to deal with

Jonathon 2018-07-17

Source: Email support feedback

Wish all vendors treated their customers as well as TNA does!!! Thanks Guys! Always a pleasure!

2018-07-18

Source: Email support feedback

You can't teach what TNA has.

Todd 2018-07-18

Source: Email support feedback

Always receive great service from you guys!!!

John 2018-07-21

Source: Email support feedback

Great deals, super fast shipping, and absolutely amazing customer service.

James 2018-07-21

Source: Email support feedback

Good follow up there. Thanks

Danny 2018-07-23

Source: Email support feedback

Thanks Zach, for the reply back as usual a pleasure working with you guys.

Guy 2018-07-23

Source: Email support feedback

Shipping time was quick, delivery speedy and product is excellent. Thank you

Bob 2018-07-12

Source: Email support feedback

Always fantastic support from TNA.

Patrick 2018-09-01

Source: Email support feedback

always the best to deal with, awesome customer service, that's why this little shipping glitch, is at the moment just an inconvenience......

Michael 2018-08-29

Source: Email support feedback

Great service the best AR parts store on the web

Richard 2018-09-04

Source: Email support feedback

The guys at TNA have been more than great as far as customer service is concerned. They always reply immediately and help in any way they can. The MIL-LEO discount is also a giant plus to me and I will buy from TNA whenever I can.

Kevin 2018-10-05

Source: Email support feedback

Quick reply thanks!

Rohin 2018-10-09

Source: Email support feedback

Always great. Thanks folks

Brett 2018-10-09

Source: Email support feedback

Great service, thank you

Anthony 2018-10-10

Source: Email support feedback

Stanley, Zach and the bang gang - thanks for everything! George

George 2018-10-11

Source: Email support feedback

Thankyou

Russell 2018-10-11

Source: Email support feedback

:)

Wayne 2018-10-17

Source: Email support feedback

The service was flippiddy-dippin' fantastic! Quick ship, quick to reply to inquiry. Only other TNA that makes me this happy are the yoga pants.

Darryl 2018-10-17

Source: Email support feedback

Prompt

Leo 2018-10-02

Source: Email support feedback

As always great service the boys at true north go above and beyond for there customers thanks again for everything

Jason 2018-10-17

Source: Email support feedback

AWESOME SERVICE! AWESOME SELECTION! AWESOME PRICES! AWESOME!!! TOOOOOOTALLY!

Chris 2018-10-17

Source: Email support feedback

Stanley answers e-mails, even when they are challenging. Good on you Stanley

Stephane 2018-10-19

Source: Email support feedback

Prompt action to correct an error.

Michael 2018-10-22

Source: Email support feedback

Great service. Got back to me by email on a sunday night after hours.

Raymond 2018-10-29

Source: Email support feedback

Great company to deal with

Shawn 2018-11-03

Source: Email support feedback

Zach and his team provide the best customer support in the business. TNA will remain my #1 go to site for all things AR.

Scott 2018-11-06

Source: Email support feedback

I am super happy with the service I received with True North Arms! They offer great products and wonderful service. I will definitely order from them again and recommend to others.

Katie 2018-11-13

Source: Email support feedback

TNA rocks. Best service all the time. They even answer my e-mails.

Kevin 2018-11-17

Source: Email support feedback

many thanks tna for the quick response.

Steve 2018-10-17

Source: Email support feedback

couldnt have asked for better service.

Brian 2018-09-30

Source: Email support feedback

Thanks for the reply.

Mike 2018-10-04

Source: Email support feedback

As away the service from zach and Stan goes beyond what you expect

Jason 2018-09-22

Source: Email support feedback

Zach is quick to respond and very helpful. Great service!

Denis 2018-09-06

Source: Email support feedback

Could not be any better! Thanks also for the follow up regarding colour of my handguard

Mark 2018-09-07

Source: Email support feedback

Fantastic!!

Aaron 2018-09-08

Source: Email support feedback

The quick response does wonder and I am happy you are trying to help in such a sticky situation .

Charles 2018-09-10

Source: Email support feedback

Prompt service!

Howard 2018-09-10

Source: Email support feedback

It's an ongoing pleasure to do business with you. You are understanding and very professional. Nothing but high praise from my end. Thanks. Kindest Regards to all you guys.

Alexander 2018-09-10

Source: Email support feedback

Great service and communication, thank you very much.

Paul 2018-09-11

Source: Email support feedback

Keep up the great service

Gary 2018-09-11

Source: Email support feedback

You guys never dissapoint <3

Dylan 2018-09-11

Source: Email support feedback

Just dropped a note to say the site was down. Zach got back to me which I didn't expect. It was a nice touch. I'm sure he is busy enough with other things but he took a few minutes and wrote me a note. He went the extra mile to contact me. Cheers.

Steven 2018-09-24

Source: Email support feedback

Always great, excellent communication.

Roger 2018-09-12

Source: Email support feedback

Got back to me quickly and answered my questions. Great customer service!

Travis 2019-05-14

Source: Email support feedback

Fast reply. Response has given me confidence in going ahead with this job without having to use a gunsmith.

Jon 2018-09-13

Source: Email support feedback

Thanks for helping!

Daniel 2018-09-18

Source: Email support feedback

You are great to deal with.

Mike 2018-09-20

Source: Email support feedback

The go to place for your AR needs and cool stuff, Thanx.

Richard 2018-09-20

Source: Email support feedback

Awesome service. Will shop again!

Raymond 2018-09-20

Source: Email support feedback

10/10. Sides joined screws in orbit.

Taha 2018-09-12

Source: Email support feedback

Best customer service and super fast shipping and love the flat rate. Will be ordering lots more!

allant03 2019-07-04

Source: CGN forum post

These guys are on point! Every time I order from them it's 2 day delivery from placing the order! Always a nice little note added to the invoice in the box and everything always arrives in perfect shape. Hat goes off to the team and TNA for always impressing me order after order! Thanks again guys!

quikcolin 2019-06-27

Source: CGN forum post

This is a personal thanks to all of you at True North Arms! I have recently made two orders back to back and have received nothing but absolutely excellent service!! Racheal’s personal touch on the packing slips is awesome! Never before have I seen that! Give that woman a raise!!! I will definitely recommend TNA to anybody looking for parts and great customer service. I look forward to more business with you in the future.

Visleguy 2019-06-25

Source: CGN forum post

TNA couldn’t fulfill my muzzle brake order and gave me a no charge upgrade. Very pleased with the customer service

halv18 2019-06-25

Source: CGN forum post

I have made multiple orders from them and they have never been anything but outstanding. One of the big things for me is they actually know everything there is to know about their products they sell. Can't say that about everyone these days.

JFF 2019-06-26

Source: CGN forum post

I made my first couple orders from TNA a couple weeks ago and they are awesome!

Standingtall 2019-06-26

Source: CGN forum post

I really appreciated their wondeful customer service and they have nice products!

Larcheveque 2019-06-26

Source: CGN forum post

Recently TNA has been my go to place for AR parts. Their prices are good, they seem to be well stocked, and they ship fast. They are great to talk to and helpful. Recently I received a package from them and one part, vital to the completion of my build, was the wrong dimension. Phoned, left a message, they responded the same day, and the correct part was sent out Express the next morning. You can’t ask for better service than that.

Rugerman 2019-06-26

Source: CGN forum post

Amazing servuce from TNA always check first to see if they have what i want

danzMtl 2019-06-26

Source: CGN forum post

Top notch vendor, outstanding service. I need to place another order shortly, so much stuff I need!

Z06corvette 2019-06-26

Source: CGN forum post

I have ordered a few times from TNA. Their excellent customer experience is what elevates them and they are now my first stop for AR parts.

Racknroll 2019-06-26

Source: CGN forum post

Just want to thank Zach and the Team from True North Arms for the great service, parts inventory and prices. I ordered some Magpul furniture and ended up picking the wrong colour, I sent an email out and got a quick response that they would change the order before it gets shipped out.. but then I realized it wasn’t even the grip I actually wanted (facepalm). I was prepared to accept my own mistake at this point but Zach and the team were more than willing to get me exactly what I wanted and also waived the price difference to save ME the hassle! Order was shipped Monday and arrived Wednesday and even came with a few cool coasters. Will be ordering more parts soon thanks guys!

d12guage 2018-07-27

Source: CGN forum post

Responded to my emails promptly, purchases shipped quickly. Great price on a solid piece of equipment. What more can you ask for?

mach1617 2018-12-14

Source: CGN forum post

Zach and the crew are great to deal with. Stanley's emails are always great for a laugh and great deals !!! Multiple orders and never a problem

Rob 22 2018-12-14

Source: CGN forum post

I have made a few orders from TNA and have always been impressed by their speediness and professionalism. Great bunch of guys to do business with.

spitfire303 2018-12-14

Source: CGN forum post

Always excellent service here I will continue to shop there

restless 2018-12-14

Source: CGN forum post

So i recently bought a stock off the ee, and discovered that i couldn't locate my a1 buffer tube after the move(god only knows what box its in). Spent the morning running all over hells half acre in Edmonton to discover that a plain rifle buffer tube was apparently unobtainable. I called TNA and asked if they had any idea when they were getting more of the CNA a1/a2 buffer tubes in(out of stock on the website) They took my number, called me back about 10 minutes later and said they had scrounged one up in the back. After the call being dropped multiple times by Bell, we got it sorted out and I fired off an emt. Besides having an awesome sense of humor both here and on the website, they truly go above and beyond in customer service. Huge thank you!

Haywire1 2019-01-08

Source: CGN forum post

As businesses goes, TNA are working hard for your business and it hasn't gone unnoticed. I too am a fan.

LastOutpost 2019-01-09

Source: CGN forum post

I have place around half a dozen orders, great experience with them, had a issues with a package when it arrived(missing contents, compromised package) and were quick to deal with it on my behalf. Will be ordering from them again very soon.

Tractorguy 2019-02-23

Source: CGN forum post

Zach is top notch to deal with. My orders list is long and will continue to grow. I’ve had minor issues and they’ve always been dealt with quickly. Hand written notes and freebies in the box are always a bonus.

Shorerider 2019-02-23

Source: CGN forum post

These guys are great to deal with, top notch dealer

Trump308 2019-02-23

Source: CGN forum post

Yes and all around great experience every time I have ordered from them, and it's been at least 10 times at this point. And to be honest, the reason I use them the first time is because of the no-nonsense guaranteed flat shipping rate. That alone, instead of the usual going through the whole order process and then finding out the prohibitive shipping cost, makes it worthwhile.

BCreserveMP 2019-02-23

Source: CGN forum post

I placed 3 orders in 4 weeks. 1st was just some accessories for other firearms. The next two were for my 1st AR build. I got excellent advice regarding what I was trying to achieve (PRS style) and no pressure or upselling to boutique parts. Communication (via email) was with Colin, Stanley and Ryan at different times, but all were on exactly the same page, as if they were one person . No lost in translation scenes. Delivery and mailing was excellent, next day for me. Very happy with the process True North. I will definitely be back and talking to all my friends as well. Thank you very much, TNA.

Abid 2019-03-28

Source: CGN forum post

TNA has the best customer service I've ever received online.

StockHausen 2019-03-29

Source: CGN forum post

Just placed my first order. Called in to just to find out I have to get some extra parts and during ordering figured out that I ordered wrong item. They put my order on hold right away to give me some time to figure out what I want to order. Called back after making decisions and got offered to have extra parts for free but I paid for them all ready. I think it is real customers service and unfortunately a lot of business do not have it this days. Thanks you TNA

iger13 2019-03-29

Source: CGN forum post

I also have had 3/3 A+ experiences with them. First order was a 10.5" CNA upper, w/bcg & CH . After building my own Aero lower, and using mostly TNA "house" parts, I can confidently say that it competes well with a $2500 Black rain AR. I have never experienced customer service from any business , as I have from TNA . These guys are straight shooters, and people you want in your life. Last order IIRC was 2 or 4 LAR15 mags, and some stickers. These guys have never faultered, and are 100% legit. I hope that I shall one day meet the TNA crew!

Junction 2019-03-29

Source: CGN forum post

My son & I have bought lots of parts and no problems at all. Zack & Stanley are good guys. Will buy again!

reddog9x19 2019-03-30

Source: CGN forum post

My wife and I are also happy customers. Never had an issue. Top notch service.

Mick 3901 2019-03-30

Source: CGN forum post

So good to order from!!

GaryF 2019-03-30

Source: CGN forum post

Ive been so unbelievably impressed with TNAs service and most especially speed. I’ll be placing future order with you for sure!

Cridler 2019-04-06

Source: CGN forum post

TNA = fantastic. Stand-up honest retailer. Thanks for making things easy. Will continue to keep these guys #1 for all of my build needs.

josh1976 2019-05-01

Source: CGN forum post

Placed the 3rd order in 5 weeks and have had nothing but Excellent Amazing customer support. Even during these crazy hectic times for them.

Redbearded 2019-06-16

Source: CGN forum post

I use them for everything I possibly can.. awesome customer service, prices and selections

870pumplover 2019-06-16

Source: CGN forum post

A++ 100%

gpracer 2019-06-16

Source: CGN forum post

Without a doubt one of the best retailers. Always a pleasure to deal with and always willing to go above and beyond.

yz295 2019-06-16

Source: CGN forum post

These guys are great to deal with and have always been quick to answer emails. Also their descriptions of each product are always good for a laugh. When I decide to finish my newly acquired lower, it will be through them.

Blighty 2019-06-17

Source: CGN forum post

A+ shop for sure. The hand written thank you on the invoice is a nice touch.keep up the good work TNA!

Dime 2019-06-17

Source: CGN forum post

Great company to deal with

pilgrim 2019-06-17

Source: CGN forum post

Good guys for sure. And that low fixed shipping rate is icing on the cake. Nothing worse than ordering two detent springs and a port cover (elsewhere) and getting hit with $15.00 postage!

BCreserveMP 2019-06-17

Source: CGN forum post

I realized that I mucked up an order, and the guys there were not only able to correct it for me almost instantly, they didn't even charge me extra for shipping. Great experience, I'll be getting my barrel and handguard from them soon as well!

ThatLightingGuy 2019-10-01

Source: Reddit

Great place to shop, just brought a bunch of triggers and buffer tubes. Stanley was great answering email.

Biggunbuster 2019-10-01

Source: Reddit

I approached them today about a parts kit configuration that wasn't listed on their store and they created the listing for me. Good folks.

JanitorPants 2019-10-01

Source: Reddit

Yeah, Stanley and Zach are awesome, Zach even dropped off an order at my house personally during the Canada Post lockout threat. Great dudes.

Cingetorix 2019-10-01

Source: Reddit

They're really helpful and knowledgeable people there. Very willing to go above and beyond and help out any way they can. Gave me a lot of information about rail systems and how to do the work on an AR-15 and I didn't even buy anything from them at that point! Definitely will buy my gear from them when I can afford it.

Andar1911 2019-10-01

Source: Reddit

They're really good guys, and always been a pleasure to deal with in the past.

muzzz 2019-10-01

Source: Reddit

+1 for TNA, amazing service from them.

mojojojomofo 2019-10-01

Source: Reddit

TNA are some great guys to deal with, I'm always watching to see if they've got new stock of stuff too.

Krazee9 2019-10-01

Source: Reddit

From our friends on CanadaGunNutz.com: Placed my first order with True North last week and it arrived today. Top notch service and the products are great quality at reasonable prices. Added a new 15 rail, gas block, Butterfly Ambi Charging handle on my M&P15.

CobraGuy 2019-10-01

Source: Reddit

Outstanding company to deal with. I've placed about 5 or 6 orders with them and everything has been perfect.

Turf 2019-10-01

Source: CGN forum post

Just got my first order with TNA. Fast shipping, good quality and reasonable prices.

OCanada 2019-10-01

Source: CGN forum post

My order arrived this morning. Sweet! I will be ordering from you guys many more times. Prices are great, shipping was great...and you even questioned my order just to be sure (milspec tube and commercial stock). No one else does that. Thanks again and will be placing another order soon.

Mike 2019-10-01

Source: Email

I can't give high enough praise for this company. Ordered a bunch of barrel parts this morning and got an E-mail shortly after from them suggesting a few parts I may have missed and I indeed did miss some, they even gave me a free one-time-use promo code for free shipping so didn't have to pay shipping twice. Parts got shipped within the day. On top of that their shipping is SIX FUCKING DOLLARS. That is awesome. You can get any individual part you want from them. Hammer spring broke? Normally you'd be SOL and have to buy an new trigger group. These guys got your back. Eight dollars shipping included and you're back in business with the little spring you needed.

Tyson 2019-10-01

Source: CGN forum post

True North Arms are great to deal with and I highly recommend them.

Mike 2019-10-01

Source: CGN forum post

I want to say that you guys have by far the best customer service I have ever experienced. Thank you for everything.

Kalin 2019-10-01

Source: Email

Thanks for the great service, fast shipping and a awesome product.

Robert 2019-10-01

Source: Email

A retailer that actually gives a shit about its customers.

Michal 2019-10-01

Source: Email

Thanks for the great service with our recent order. We are looking forward to building up our AR lowers.

Ivan 2019-10-01

Source: Email

Thanks again for the excellent service.

Ryan 2019-10-01

Source: Email

As someone who's in the customer service/retail industry themselves, the amount of effort you've put into taking care of your customers, being insanely friendly and catering to any possible needs people have is something I've truly never seen anywhere before! Keep up the amazing work man, and I'm hoping this website really grows for you because it seems like you're working really hard to make it the best you can and setting an amazing standard for customer service!

Dan 2019-10-01

Source: Email

I wanted to let you know that I received my magazine order from you guys and couldn't be happier. I am very very impressed with the level of professionalism and excellent customer service you guys have shown during this deal. ... I want to say thank you very much and I will definitely be buying from you again.

Vlad 2019-10-01

Source: Email

I just wanted to express how happy I am with the quality of all the parts I've received so far, and how fast you guys ship them out.

Marcos 2019-10-01

Source: Email

I just have to write and tell everyone what a fantastic first purchase experience I just had with True North Arms. Zach answered my EE plea with a few different options that he could provide for me. He even answered my followup email after midnight (his time) once. Could not have been more helpful if he tried. Prices are very fair with the cheapest shipping I have seen. I specifically LOVE the website where the description of items include what tools are required and the degree of difficulty involved in adding or replacing the part. It really comes through that Zach cares about each order and wants his business to be the best out there. I absolutely love his business model. True North Arms will be the first place I check for purchases now. Keep up the great work Zach!! I am truly impressed.

Brian S 2019-10-01

Source: Email

Love your service and prices. On the phone very helpful, thx!!!

Karmjit 2019-10-01

Source: Email

I'm super impressed with your selection and your service. I spend more time browsing your website than I should.

Hashem 2019-10-01

Source: Email

I have to say I've never had the pleasure of dealing with such a great company! Most couldn't be bothered to answer such questions! I will spread the word!

Jay 2019-10-01

Source: Email

Received my order today. Very fast service and products were good quality. Thanks and I will be ordering more stuff.

David 2019-10-01

Source: Email

Thank you very much Zach and Stanley for your outstanding customer service. Prompt, straight forward and honest people. Five star rating.

Martin 2019-10-01

Source: Email

The level of customer service I receive every time I deal with you guys is absolutely stellar! It's why I send everybody looking for parts to your website.

Darren 2019-10-01

Source: Email